My+® total service

Full service essential laboratory information solutions

Human life is at our core, and our laboratory information system My+® is the beating heart of our service. Our customers are healthcare laboratory and diagnostics experts, and our information system solutions take into account the needs of each diagnostics unit of our customers. We do not leave our customers on their own. With our My+® total service, we are there for them all day, every day.

Benefits of our customer-focused service

Well-managed, specified and redefined information system

Capable organization and precise agreements are key elements of our entire service. Our Customer care and Operational services enable us to offer a specialised operating model based on co-operation that makes commissioning, deploying and operating our laboratory information system controlled and secure.

Accurately specified cost-effective solution

For our customers, our service model also means effortless budget planning and predictable costs. The service package is always designed to meet a customer’s individual needs, and the division of responsibilities is clear. Costs are transparent and clearly defined because the fee includes all the services that are agreed upon together.

Controlled deployment and continuous support in your own language

Applications are selected and deployment is planned and managed as a well-defined process. Our customers have designated Key Account Managers taking care of the needs of the customers.  The project management teams plan the deployment and implementation of the selected information solutions together with the customer.

SOFTWARE SOLUTIONS

Our user-centred applications are developed to automate management of the whole laboratory process

Developing comprehensive, user-centred and special field-oriented software and integration solutions for healthcare laboratory and diagnostics centres needs is our speciality. Successful commissioning of a software service requires systematic planning. Our software solutions are planned and designed together with laboratories to automate and enhance secure, real-time information transfer and use. The total system guides its users, streamlining the different phases of the laboratory process and enhancing its management. Our software solutions provide comprehensive standardized and customisable interfaces for various data transfer purposes. All collected data can be integrated into other healthcare systems and transferred to customers.

SOFTWARE SOLUTIONS FOR HEALTH CARE LABORATORIES AND BLOOD CENTRES

My+®

SOFTWARE SOLUTIONS FOR LABORATORY CUSTOMERS AND CARE UNITS

My+ care®

DATA TRANSFER INTEGRATION SERVICE FOR HEALTH CARE ORGANISATIONS

My+ hub®

Our My+ total service comprises

Applications, version updates and user training

Designated Laboratory Application Specialists

Designated Project, Customer and Service Managers

24/7 customer support in your own language

Data centre and operational services

Integration with analytical instruments, as well as other health care information systems

Six steps to a user-centred LIS system renewal

Customer service

Always there for you

We will help you to find a smooth process to upgrade your systems and commission them. Our customer service team will ensure that you always have the necessary assistance at your disposal. Designated project, customer and service managers bear responsibility for planning and commissioning, implementation and deployment of the system. Services to assist you in your day-to-day tasks are provided by our experts and customer services team.

PROJECT MANAGEMENT

CUSTOMER SERVICE

APPLICATION TRAINING

CONSULTANCY AND SALES

CUSTOMER RELATIONSHIP MANAGEMENT AND REPORTING

CUSTOMER SERVICE

OPERATING SERVICES

Securing your availability

Our maintenance and operational services ensure that laboratory information is always safe, and that our customers have 24/7 access without unplanned downtime. Transfer, storage and management of the critical data of laboratories and healthcare organisations is always in safe hands with us.

DATA CENTRES

SERVER CAPACITY

DATA TRANSFER

MONITORING

ADMINISTRATION AND BACKUPS

OPERATING SERVICES

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