Full service essential laboratory information solutions
Benefits of our customer-focused service
Capable organization and precise agreements are key elements of our entire service. Our Customer care and Operational services enable us to offer a specialised operating model based on co-operation that makes commissioning, deploying and operating our laboratory information system controlled and secure.
For our customers, our service model also means effortless budget planning and predictable costs. The service package is always designed to meet a customer’s individual needs, and the division of responsibilities is clear. Costs are transparent and clearly defined because the fee includes all the services that are agreed upon together.
Applications are selected and deployment is planned and managed as a well-defined process. Our customers have designated Key Account Managers taking care of the needs of the customers. The project management teams plan the deployment and implementation of the selected information solutions together with the customer.
Our user-centred applications are developed to automate management of the whole laboratory process
Our My+ total service comprises
Applications, version updates and user training
Designated Laboratory Application Specialists
Designated Project, Customer and Service Managers
24/7 customer support in your own language
Data centre and operational services
Integration with analytical instruments, as well as other health care information systems
Always there for you
We will help you to find a smooth process to upgrade your systems and commission them. Our customer service team will ensure that you always have the necessary assistance at your disposal. Designated project, customer and service managers bear responsibility for planning and commissioning, implementation and deployment of the system. Services to assist you in your day-to-day tasks are provided by our experts and customer services team.
CONSULTANCY AND SALES
CUSTOMER RELATIONSHIP MANAGEMENT AND REPORTING
Securing your availability
Our maintenance and operational services ensure that laboratory information is always safe, and that our customers have 24/7 access without unplanned downtime. Transfer, storage and management of the critical data of laboratories and healthcare organisations is always in safe hands with us.
ADMINISTRATION AND BACKUPS