6 steps to a user-friendly system renewal

Clear and well-organized service and contracting are key to the My+ total service. Thanks to our specialized co-operation model with operation and customer services, the acquisition, commissioning, and running of our system is controlled and secure. In addition, our service model makes it easier to predict costs and facilitate budgeting. Services are selected to meet actual customer needs, and responsibilities are clearly defined. As the service charge only covers services that are agreed upon together, the cost of our comprehensive service is clear and transparent. The My+ service and system are always commissioned as a comprehensive managed project. Mylab has extensive experience and strong expertise in clearly managed healthcare information systems deployment projects.

1

Renewing the information system

Improving patient and data security
Increasing work and cost-effectiveness
Standardized software solution

2

Specifying the scope of operational services

Data centres and server capacity
Data transfer and monitoring
Administration and backups

3

Drawing up system specifications

Management of the overall process
Existing systems
Special field requirements

4

Tailoring the system

The needed software applications
Equipment and system integrations

5

Managed commissioning

Customer-specific project management
Comprehensive system testing
Scheduled deployment
User training

6

Continuous customer service

Customer-specific contacts and Service Managers
Customer support 24/7 in your own language
Customer relationship management and reporting
Steering group

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